Terms of Use

1. Purpose and scope

These terms govern access to and use of the TweLyv website and services (the “Platform”), published by to be completed. The Platform connects hosts and travelers for hourly bookings of spaces and services: Escape (spaces by the day or by the hour), Express (spaces by the hour), Experiences and “Organize an experience” (itineraries made up of venues, activities and local services).

TweLyv acts as a technical intermediary: it is not a party to the rental or service contracts concluded between users. Using the Platform constitutes full acceptance of these terms.

2. Definitions

• Traveler: any person who books a space, an activity or a service.
• Host: any person who offers a space, an activity or a service on the Platform.
• Listing: the offer published by a Host.
• Booking: the order of a time slot on a Listing, confirmed according to the terms of the Terms of Sale.
• Experience: an itinerary made up of several steps, offered by a Host or composed by a Traveler.
• Concierge Partner: a professional managing Listings on behalf of a Host.
• Local Provider: a professional (company or registered self-employed person) who offers, through the Platform, services (meals, shopping, deliveries, transport, flowers and decoration, wellness, equipment rental, etc.) or activities (classes, tours, outings, workshops, etc.).
• Local Service and Local Activity: the offerings of a Local Provider that the Traveler may add to a booking or an Experience.
• Express: a space or equipment booked for a short time (shower, toilets, changing room, luggage storage, workspace, charging, rest, etc.).

3. Registration and account

You must be of legal age and have the legal capacity to enter into contracts. The information you provide must be accurate and kept up to date. Each person may hold only one account. You are responsible for keeping your login details confidential and for all activity carried out from your account; report any unauthorized use without delay.

You may delete your account at any time from Settings, provided you have no booking in progress. TweLyv may suspend or terminate an account in case of breach of these terms, fraud, or behavior that harms the safety or trust of users.

4. Host obligations

• Publish accurate, complete and up-to-date information (description, photos, capacity, equipment, prices, availability, rules).
• Hold the necessary rights and authorizations (ownership or mandate, co-ownership rules, administrative permits, appropriate insurance).
• Comply with applicable regulations: safety, accessibility, noise and neighborhood, taxation, rules specific to their activity.
• Honor confirmed bookings. Cancelling a confirmed booking as a Host has the consequences set out in the Terms of Sale.
• Not bypass the Platform to conclude or pay for a booking initiated through TweLyv.

The Host is solely responsible for the content of their Listings and the service provided.

5. Individual and professional Hosts

Each Listing states whether it is offered by an individual Host or by a professional. When the Host acts in a professional capacity, they undertake to comply with the obligations specific to professionals (pre-contractual consumer information, invoicing, legal notices, statutory guarantees). A consumer Traveler then benefits from consumer protection law; this is not the case when the Host is an individual, which the Platform clearly indicates.

6. Local Providers (services and activities)

Only professionals may offer services and activities. Their application is reviewed by TweLyv before publication; TweLyv may refuse it or withdraw an offer at any time, in particular if supporting documents are insufficient. The Local Provider undertakes to:

• prove a valid professional status (company registration number, company name, legal form) and keep it up to date;
• be covered by professional liability insurance suited to their activity and provide proof on request;
• hold the diplomas, professional cards and authorizations required for their activity (for example a sports instructor certificate for supervising physical activities, a guide card, hygiene declaration and training for catering);
• describe each service accurately: content, price, pricing unit (per person, package or per item), duration, maximum number of participants, photos;
• state their opening hours, preparation and notice times, service area (radius around their address), way of working (on site, travelling, or both) and delivery or travel fees, and comply with them;
• honor accepted orders at the pick-up, delivery or activity time slots chosen by the Traveler, within the announced times;
• comply with the regulations applicable to their sector: safety of people and products, food hygiene and traceability, allergens, activity safety, protection of minors, employment law.

The Local Provider is solely responsible for carrying out their services and for the products they supply. TweLyv is not their employer, agent or insurer. A service whose ceiling of pending orders is reached stops being offered until it becomes available again.

7. Express listings: specific rules

• Hygiene or privacy spaces (shower, toilets, changing room, baby corner) must be clean, disinfected between two uses and lock securely.
• It is strictly forbidden to install cameras, microphones or any recording device in these spaces or in any space where a person may legitimately expect privacy. Any device located outside or in common areas must be declared in the Listing.
• The Host states whether they are present, nearby or absent during the booking, and respects the booked duration and time slot as well as the announced cleaning times.
• The Traveler uses the place only for the booked purpose, leaves it clean and respects the maximum capacity.

8. Concierge services

A Concierge Partner acts on behalf of a Host, within the limits of the agreement between them. The Host remains responsible for their Listing; the Partner is responsible for the work they carry out (cleaning, key handover, welcome, check-in/out inspection). TweLyv provides the tool and is not a party to this relationship.

9. Traveler obligations

• Use the space or service in accordance with its description, the number of people and the booked hours.
• Respect the premises, the neighborhood and the Listing’s rules.
• Be liable for damage caused by themselves or their guests.
• Leave the premises at the end time of the booking.

10. Booking and payment

The terms of booking, payment, cancellation and payout are described in the Terms of Sale, which form an integral part of these terms.

11. Referral and credit

Each member can invite friends using a personal referral link and code. There is no promo code and the referred person receives no benefit. The referrer receives €10 of credit once the referred person has accumulated 6 completed trips and/or completed bookings received on their listings.

• An account can have only one referrer; referring your own account, multiple accounts or fictitious people is prohibited.
• Credit is deducted automatically at payment, against service fees and extras only; it is returned if the booking is cancelled, refused or expires.
• Credit has no cash value: it cannot be transferred, exchanged or refunded.
• In case of proven fraud, TweLyv may refuse a reward, remove credit and suspend the account concerned.

Details are set out in article 17 of the Terms of Sale.

12. Messaging, reviews and content

Messaging is intended for exchanges related to bookings. Reviews must reflect a real experience, be written in good faith and remain respectful. You warrant that you hold the rights to the content (texts, photos) you publish and grant TweLyv a non-exclusive, worldwide, free license, limited to displaying and promoting it on the Platform for as long as it is published. Unlawful, defamatory, discriminatory or misleading content, or content infringing third-party rights, is prohibited and may be removed.

13. Prohibited behavior

• Fraud, identity theft, fake listings or fake reviews.
• Automated data collection (scraping), circumventing security measures, deliberately overloading the services.
• Using the Platform for any illegal activity or activity contrary to public order.
• Any misuse of messaging for advertising or abusive purposes.

14. Reports and moderation

Any user can report a Listing, a review, a message or a booking. TweLyv reviews reports and may remove content, suspend an account or suspend a payout while the review is under way.

15. Identity verification and trust

To strengthen trust, TweLyv may offer identity verification and display indicators (verified profile, average rating, number of stays). These indicators help decision-making but are not a guarantee. Instant booking may be reserved for Travelers who meet trust criteria (rating and number of stays).

16. Ranking and reviews (transparency)

The order in which results are displayed depends in particular on how well they match your search (place, dates, duration, use), availability, price, the quality of the Listing (completeness, photos), reviews and the Host’s reliability. No Listing is ranked in exchange for payment without this being indicated. Reviews can only be posted by users who have made a booking; they are published without changes to their content, except for removal for breaching the rules (unlawful content, insults, off-topic, personal data).

17. Insurance and claims

Each Host must be insured for their activity of making space available; each Traveler must repair the damage they cause. TweLyv does not provide insurance unless expressly stated. In case of damage, the Host must report it as soon as possible through the Platform, with supporting evidence (check-in/out inspection, photos); the parties are encouraged to seek an amicable solution.

18. Dealings outside the Platform

To preserve payment security and protect users, contact details (phone, email, exact address) must not be exchanged before the booking is confirmed, and bookings or payments must not be concluded outside the Platform. Bookings concluded outside the Platform do not benefit from any of the protections it offers.

19. Liability

TweLyv uses reasonable means to ensure the availability of the Platform, without guaranteeing continuous access. As an intermediary, TweLyv is not responsible for the quality, conformity or safety of the spaces and services offered, nor for disputes between users, except for proven fault on its part. Nothing in these terms excludes liability that cannot be excluded by law, in particular towards consumers.

20. Intellectual property

The Platform’s elements (brand, logos, design, code, databases) are protected. No right is granted to the user beyond a personal right to use the Platform.

21. Personal data

The processing of your data is described in the privacy policy.

22. Changes to the terms

TweLyv may amend these terms; users are informed of substantial changes. Bookings already confirmed remain governed by the terms in force when they were concluded.

23. Availability, suspension and termination

TweLyv may temporarily interrupt the Platform for maintenance. In case of serious or repeated breach of these terms, TweLyv may suspend or close an account and remove content, after informing the user where possible; bookings already confirmed are then handled according to the Terms of Sale.

24. General provisions

If any provision of these terms is declared void, the others remain applicable. Failing to rely on a breach does not constitute a waiver. These terms, together with the Terms of Sale and the privacy policy, constitute the entire agreement between TweLyv and the user. The French version prevails; translations are provided for convenience.

25. Governing law, mediation and jurisdiction

These terms are governed by French law. In case of dispute, the consumer may use a consumer mediator free of charge: Mediator : to be completed. The consumer may also use the European online dispute resolution platform. Failing an amicable resolution, the competent courts are those determined by the legal rules of jurisdiction.

26. Contact

For any question: to be completed.