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If the host has enabled it on their listing and you have already completed at least 3 trips with a rating above 4, your booking is confirmed immediately after payment. Otherwise, the host has 24 hours to accept or decline your request — you are charged as soon as you send it, but automatically refunded if it is declined or expires.
Evasion: the classic rental of a place for 1 to 12 hours. Express: quick one-off access (under an hour) to a specific amenity — shower, desk, luggage storage... Experiences: a complete multi-hour program combining several steps with one or more hosts.
Go to “My TweLyvs”, open the booking and choose “Cancel”. The refund depends on the listing’s cancellation policy and how long before the start you cancel; service fees are never refunded. A request still awaiting approval is cancelled with no charge at all.
Click “List a place” in the menu, enter the property's address, choose between Evasion and Express, then complete the requested information (title, price, availability, photos). Your listing is then reviewed by our team before publication.
Hosts have 24 hours to accept a booking request. After that, the request expires automatically and you are fully refunded — you are notified by email as soon as this happens.
All payments are processed by Stripe, a PCI-DSS certified provider. TweLyv never stores your banking data on its own servers.
From the booking details, use “Report a problem”: it is available from the start of the booking and up to 48 hours after it ends. A “TweLyv Support” case then opens in your messaging: you can write to the other party, reply to them, and chat privately with TweLyv (a private message is visible only to you and TweLyv). If a traveler reports the problem during the stay, the host’s payout is suspended until TweLyv decides.
In the support case, the traveler can request a refund or offer to pay an additional amount (for example as compensation); the host can offer a refund or request compensation. An additional amount is only paid once the other party agrees: it is paid by card directly from the case, then paid out to the host (minus the 2.5% service fee). TweLyv may also decide on a partial refund to the traveler.
You receive an email for important events. You can also turn on browser notifications with the bell button at the top of the messaging page. On iPhone, first add TweLyv to your Home Screen (Share, then “Add to Home Screen”).
